Usernames & Passwords

Username 

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What is a Username? New Students or Employees upon acceptance or hired, are assigned a Username. Your Username is made up of letters or a combination of letters and numbers associated your name. This is a permanent, unique identifier that is used to access Columbia College computers, networks, webpages, and resources. 

Where can I find my Username?

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Password NEVER give out your password to ANYONE. The Technology Solutions Center will NEVER ask you for your password. If you need assistance with your Username, do NOT email your password.

Where can I find my password for my Username? 

If you are a new student or employee, you will establish your initial password during the onboarding process. 

Password

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How do I change my password?

You can change your password at any time by visiting the Login Assistance page. There are two options that you can choose when resetting your password.

Option 1: Reset Password and Obtain Username

• You will need the following information
• College ID number - This is a seven digit number that can be found on billing statement, grade card, pay stub, applicant letter, or your registration receipt. Please input leading zeros.
  
  Your Columbia College ID number is protected by federal privacy laws and may not be given out over the phone. If you are unable to locate your Columbia College ID number, you may obtain it by going to the nearest Columbia College campus with a picture ID. Students who are unable to go to a Columbia College campus may contact Office of the Registrar at (573) 875-7526 or (800) 231-2391 ext. 7526 to have it mailed to them.
  
  
• First Name - Enter the first name you used when you registered with the college.
  
  
• Last Name - Enter the last name you used when you registered with the college.
  
  
• Birthdate - Enter your date of birth beginning with the year, followed by the month and day. Be sure to include all four digits of the year, two digits for the month, and two digits for the day (e.g., 19840128 if your birthdate is 1984, Jan 28th).
  
  
• On the next screen you will be prompted to answer the security question that you provided when you set up your account.
  
  
•  You will then be directed to create a new password and confirm it.
• Do not use a previous password.
• Your Password must be at least eight (8) characters in length and have a combination of at least two characters from two of the following categories:
• Alphabetical letters (a-z, or A-Z)
• Digits (0-9)
• View the Password Policy for more information.

Option 2: Request Password Reset Link

If you are authenticated and have a Password Recovery Email Address on file, you may use this option to have a password reset link sent to your email.

Note: Your Password Recovery Email Address is the email address entered in CougarTrack, under Password Maintenance. This is not your CougarMail address.

When choosing a new password, one recommendation is to think of a sentence that you can remember. Use a memorable sentence, such as “MySisterJennylovesDogs” as the basis of your strong password. Your new password will also need to follow the Columbia College's standard requirements.

For more information, visit the Strong Password Guidelines page and our Username and Password Policy page. 

What if I forgot my password?

 If you cannot remember your password please call us at (573) 875-HELP (4357) or 800-231-2391, ext. 4357.