Snapchat is famous for its disappearing messages, but
unfortunately not everything in this world is ephemeral when you need it to be.
The LA-based company disclosed today that a number of its current and former
employees had their identities compromised by a cyber attack this month.
“Last Friday, Snapchat’s payroll department was targeted by
an isolated email phishing scam in which a scammer impersonated our Chief
Executive Officer and asked for employee payroll information,” Snapchat
explained in a blog post. “Unfortunately, the phishing email wasn’t recognized
for what it was — a scam — and payroll information about some current and
former employees was disclosed externally.”
Snapchat has had hacking problems in the past. The service
leaked some 200,000 photos from users back in 2014 when unofficial third party
apps were compromised, but on this occasion the circumstances and outcome are
different. For one thing, Snapchat said that no user data was affected, while
the company is shouldering the blame for the issue. (Last time it said users
who lost data were at fault for using unofficial accounts — it then
subsequently nixed all third party access to its platform in the name of
security.)
So what was accessed this time around? Snapchat isn’t being
too specific — this is sensitive — but payroll information could include salary
data, social security numbers, bank details, addresses, emails and other
personal ID which, in the hands of the wrong people, could create headaches for
those affected.
Snapchat said it reported the crime to the FBI, while it
sorted through the people affected and is offering them all two years of
identity theft insurance and monitoring for free.
Corporate hacking and information theft has occupied the
limelight regularly in recent years. The scale of the hack on Sony, which also
took place in 2014, was unprecedented and, beyond putting confidential company
information (including, ironically, details about Snapchat’s business) into the
public forum, it also exposed the personal information and data belonging to
thousands upon thousands of Sony staff.
Snapchat said it is “impossibly sorry” for this breach. It
vowed to “redouble our already rigorous training programs around privacy and
security” in the hope of preventing future incidents like this happening again.

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